Terms of service

Terms of Service

Welcome to Zaynas Botanics. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By placing an order or interacting with our brand, you agree to these terms.

1. General

By using our platform or making a purchase, you agree to comply with and be bound by the terms and conditions outlined here. These Terms apply to all visitors, customers, and users of our platform, including social media platforms where our products are sold.

2. Product Availability & Pricing

  • Availability: All products are subject to availability.

  • Modifications: We reserve the right to modify or discontinue any product without prior notice.

  • Currency: Prices are listed in PKR and are subject to change without notice.

  • Errors: In case of pricing errors, we reserve the right to cancel any affected orders.

3. Orders & Payments

  • Processing: Orders will only be processed once full payment is received.

  • Payment Methods: We accept various payment methods including bank transfers, cash on delivery (if available), and third-party gateways.

  • Cancellations: Once an order is placed, it cannot be canceled unless approved by our team.

4. Shipping & Delivery

  • Timelines: Delivery timelines may vary based on your location and courier service.

  • Third-Party Delays: Zaynas Botanics is not responsible for delays caused by third-party couriers.

  • Inaccurate Info: Customers are responsible for providing accurate shipping information; we are not liable for failed deliveries due to incorrect addresses.

5. Returns, Refunds & Exchanges

Please refer to our full Refund/Exchange Policy for complete details. By purchasing from us, you agree to those conditions, including these key highlights:

  • 7-Day Window: Returns/exchanges are allowed within 7 days of delivery for incorrect, defective, or damaged items only.

  • Usage Restrictions: No return/exchange is allowed for items that have been washed, worn, or used.

  • Visual Representation: Color and texture may slightly vary due to photography and screen settings.

  • Sale Items: Sale/discounted items are non-returnable and non-exchangeable.

  • Refund Type: Monetary refunds are not provided; store credit or product exchange will be offered.

6. Intellectual Property

All content on our website, including product images, designs, text, logos, and graphics, is the intellectual property of Zaynas Botanics and may not be reused or reproduced without written permission.

7. Limitation of Liability

Zaynas Botanics shall not be held liable for any indirect, incidental, or consequential damages that result from the use or inability to use our products or services.

8. Account & Privacy

When you create an account or provide personal information, you agree to our Privacy Policy. You are responsible for maintaining the confidentiality of your account credentials.

9. Amendments

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services after changes implies your acceptance of the revised terms.